Privacy Policy

Last updated: September 2026

Little Wombats Program Pty Ltd (“Little Wombats”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry, request or manage a booking, participate in our programs or otherwise communicate with us.

Information We Collect

Depending on how you interact with Little Wombats Program, we may collect:

• Your name and contact details
• School, early learning service or organisation name
• Email address and phone number
• Program location
• Booking and program information
• Billing and payment information
• Information you provide when contacting us
• Website usage and technical information, such as your IP address, browser and device information

Where reasonably necessary for delivering a program safely and appropriately, a school, service, parent or guardian may also provide us with relevant information regarding accessibility, allergies, medical considerations or additional support requirements.

We only ask for information that is reasonably required for our business activities and program delivery.

Information About Children

Little Wombats Program works extensively with children; however, our bookings and business communications are generally conducted with schools, early learning services, organisations, parents or guardians.

We do not intentionally collect personal information directly from children through our website.

Schools, services and families should only provide personal information about a child where it is reasonably necessary for the safe and appropriate delivery of a program.

Any information relating to a child will only be used for the purpose for which it was provided and will be handled with appropriate care.

How We Collect Information

We may collect personal information when you:

• Visit our website
• Submit an enquiry
• Request a quote
• Use our booking system
• Book or reschedule a program
• Contact us by email, phone or another communication method
• Make a payment
• Participate in or organise a Little Wombats program
• Subscribe to communications from us

We may also receive information from third-party services that help us operate our website and business, including Shopify, payment providers and other business service providers.

Your current policy already specifically identifies Shopify and payment processors as sources of information.

How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Provide quotes
• Process and manage bookings
• Allocate an appropriate facilitator
• Communicate about upcoming programs
• Manage rescheduling
• Issue invoices and process payments
• Provide customer support
• Maintain business and financial records
• Improve our programs, website and services
• Maintain the security of our website and systems
• Send relevant program updates or marketing communications where appropriate
• Meet our legal and regulatory obligations

Little Wombats Program does not sell your personal information.

Sharing Your Information

We may provide personal information to third parties where reasonably necessary to operate our business or deliver your program.

This may include:

• Little Wombats facilitators
• Website and hosting providers
• Booking and communication systems
• Payment processors
• Accounting and financial systems
• IT and cloud-storage providers
• Professional advisers
• Government or regulatory authorities where required by law

Our facilitators will only receive information reasonably necessary to deliver the relevant program.

Third-party providers may handle information according to their own privacy policies.

Website, Cookies & Analytics

Our website is hosted using Shopify and may use cookies and similar technologies to provide website functionality, remember preferences, understand website usage and improve our services.

Our current Shopify policy already discloses cookies, pixels and similar tracking technologies.

You can generally control cookies through your browser settings, although disabling cookies may affect some website functionality.

Marketing Communications

Where appropriate, we may contact schools, early learning services, organisations or individuals about Little Wombats programs, opportunities and updates.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

You may still receive essential communications relating to an existing enquiry, booking, invoice or program.

Storage & Security

We take reasonable steps to protect personal information against misuse, loss, unauthorised access, modification or disclosure.

Information may be stored electronically through Little Wombats business systems and trusted third-party service providers.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request.

Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our ongoing business requirements and any applicable legal, accounting or regulatory obligations.

When information is no longer reasonably required, we will take appropriate steps regarding its secure deletion or de-identification where applicable.

Privacy Questions or Complaints

If you have a question, concern or complaint regarding the way Little Wombats Program handles personal information, please contact us.

We will review privacy concerns and respond within a reasonable timeframe.

Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal obligations.

The latest version will always be published on our website.

Contact Us

Little Wombats Program Pty Ltd

Email: programs@littlewombats.com.au
Website: littlewombats.com.au