Cancellation Policy

1.Objectives and Background
(a)Little Wombats Program is committed to providing the best service in a timely manner. We aim to accommodate your needs.
(b)Unfortunately, when a client cancels without giving adequate notice, it prevents another client form being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment.
(c)We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.
 
2.Cancellation Process
(a)We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice. This allows us to fill that appointment slot. (b)You may cancel by contacting us by:
(c)We require a minimum of the following about of days for each of the following. (excluding booking fee)
  • 30 days – Full refund
  • 23 days – 50% refund
  • 14 days - 25% refund (iv)7 day – 0% refund
(d)All references to cancellation of appointments in this clause are also a reference to rescheduling of appointments.
(e) All early cancellations in regard to stopping the 11-month program will need to pay for the minimum of 3 months.
(f) If Little Wombats Program are required to cancel. We will offer a reschedule date at no extra cost.
 
3.Questions Our business firmly believes that a good client and business relationship is based upon mutual understating. Questions about our cancellation policy should be directed to Cameron Morrall.
 
4. Agreement A copy of the Cancellation Policy will be emailed and signed by the customer before booking confirmation.